Frequently Asked Questions

Open Profile, select the nickname row in your profile section, enter the new name, and save. The name must satisfy the displayed length and character rules.

Gems are virtual items used for eligible AI features. Your available sources can include server-authorized daily check-in, referral rewards, and purchases on supported platforms. The Web app never grants rewards locally; purchase options appear only when the region, server product catalog, and an enabled payment provider support them.

The benefits and limits shown in Profile → Membership come from the server and can vary by plan, region, and release. The Web app shows your current server-authorized status and offers checkout only when the server returns an eligible product and a payment provider is enabled for your region.

Purchases are available only where the app shows an active checkout option. Depending on your platform and region, payment may be processed by the App Store, Alipay, or WeChat Pay. To request a refund, use the refund process of the platform that processed the order. If you cannot identify the order or paid benefits are missing, contact support with the order ID, but never send full payment credentials.

You must be at least 18 years old to use Waifu.

Sign in, open Profile → Support, and select Delete account. Complete the five-step confirmation flow, including reviewing the consequences, entering the local confirmation code, choosing an optional reason, and pressing and holding the final delete control. The completed flow also clears account-scoped data and session state from that browser.

The app keeps a local cache for display and continuity. Text, images, voice, and relevant context are also processed by our servers and selected providers when required to deliver a feature. Clearing browser data removes the local cache only; use the account deletion flow or contact support for server-side data requests and retention questions.

Use the visible Report action on a character, message, or image when available, or contact us through Profile → Support. Include the character or message involved and a concise description, but do not include passwords, verification codes, session tokens, or full payment details.

Use the current contact option in Profile → Support or email wei@weic.ai. Include your User ID, app version, and a concise description. Do not include passwords, one-time codes, session tokens, private keys, or full payment details.